Q: When will my order ship?
We will ship the order within the next 1-3 business days after receiving the payment.
Q: How long before I receive my order?
It will take about 7 to 12 business days, depending on your delivery address and the shipping method.
Q: What's the cancellation policy?
You can cancel your order before it is shipped; however, please note that a cancellation fee will apply. The cancellation fee varies based on the order amount (the payment transaction fee and/or currency exchange fee).
Q: Can I request a return or exchange?
Shipping fees are not refundable once the order has been shipped.
Our Refund Policy for paid purchase product lasts 7 days after delivered. If 7 days have gone by, unfortunately we cannot offer you a refund or exchange.
If you want to get a refund and return the product, please send a message as soon as possible after receiving the product to email@example.com and we'll guide you through the process.
Q: What currency does your store use?
USD, but you can also change it to your preferred currency.
Q: How quickly can you respond to my inquiries?
Q: Do you ship to my country?
We ship to most countries worldwide using various shipping methods.
Q: Is it possible to get free shipping?
Shipping rates are automatically calculated at checkout.